During the purchase process, when you start checkout, you’ll find a field to enter the Discount Code.
Simply enter the offer code, click “Validate,” and it will be automatically applied to your cart.

We accept several different payment methods, which may vary depending on your destination country. The most common include:

• Debit or credit card (Visa, Mastercard, and American Express)
• PayPal
• Apple Pay
• Google Pay

For Portugal, we also offer payments via MB WAY and Multibanco reference.

* Once a payment has been completed, we can no longer modify the payment method used.

As soon as an order is completed in the online store, its preparation begins, and we cannot guarantee that orders with changes will be processed in time.
However, you can always contact our Customer Support team, who will do their best to help with your order.

You can always contact Customer Support, who will do their best to help you make any necessary changes. Please note that the average processing time for our orders is 24 hours, and we cannot guarantee that these changes will be made in time.

Once the order has been dispatched, it is not possible to make any changes.
Once it has been dispatched, you will receive an email from the carrier to track your order. In that email, you may find options to modify the delivery address or another aspect related to the shipment.

Once orders have been shipped, they cannot be canceled. As soon as an order is completed, the preparation process begins, and we cannot guarantee that a cancellation request will be processed in time. In any case, you can always contact our customer support team, who will do everything possible to help you!

We ship worldwide.
If your country is not listed at checkout, contact our Customer Support team, who will be happy to help you.

All orders, except customizable ones, are processed within 48 business hours after the order confirmation date. This preparation time may vary during periods of higher order volumes, such as Black Friday, Christmas, etc.

Customizable jewelry has a specific and longer preparation time, which you can see at the time of purchase.

Shipments to Portugal and Spain usually take 1–2 business days.
Shipments to other countries vary according to the selected shipping method.

Shipments to countries outside the European Union may be subject to customs duties and additional taxes.
In all cases, these costs will be borne by the customer and handled with the relevant customs authority. Mesh is responsible for all the necessary documentation to ensure customs clearance.

When orders are dispatched, you will receive an email with all the information you need to track your order—the carrier and tracking number.
If you have any questions or need more information about your orders, please contact our Customer Support team.

If your order is delayed or has been delivered to a collection point, contact the carrier directly to receive faster, more direct information about your order.

If your order was sent by CTT outside Portugal, it will be delivered by that country's official postal service. You can find more information about delivery dates, collection points, and other details directly on the postal service's website using the shipment number provided by CTT.

If any information has not been updated, check again after 24 hours to give the carrier time to process the shipment and update its systems.

You must contact our customer support to start the return process.
Send us the order number and the items you wish to return or exchange.
Once they have been received and inspected, if they are in perfect condition, we will refund the amount using the same payment method used.

See our return conditions.

All our orders can be returned within 30 days, provided that the returned products are in their original condition and show no signs of use. If a product shows signs of use, the return will not be accepted. Personalized items are non-refundable.

It is your responsibility to provide suitable packaging to ensure that the products are not damaged during shipping. If you are having difficulty finding suitable packaging, we suggest using the original boxes and envelope. Items received in poor condition will not be refunded.

Products purchased during sales or promotions will be refunded according to the campaign price.

If you are returning items of considerable value, we suggest choosing a registered service.

Personalized items are engraved and created especially for you and cannot be returned or exchanged, except in the case of a manufacturing defect.

Returns must always be initiated by sending an email to info@meshlabel.com.
After receiving our confirmation, you must send the items to:

MESH - Returns
Travessa do Carregal 125
4420-062 Gondomar
Portugal

Yes. The price of an item may vary depending on the currency or country and whether it is subject to promotions or discounts.
We reserve the right to change prices at any time without prior notice, while always guaranteeing the price in effect at the time the order is confirmed.
Mesh is not obliged to financially compensate its customers after the purchase has been made.

You can find out your ideal size by consulting our Size Guide, or by clicking the “Size Guide” section on the product page.

Unless otherwise specified in the product description, all our jewelry is made from recycled 925 sterling silver, plated with 18K gold or rhodium. None of our pieces contain nickel.

All Mesh jewelry is designed and handmade locally in Porto, Portugal.

One of Mesh’s fundamental pillars is its commitment to quality. All our jewelry is handmade using disruptive technology, offering an exceptional finish with high-quality standards.

We are involved in every stage of production, from design and manufacturing to finishing, subjecting all materials to rigorous quality controls and selection.

All our jewelry comes with a 2-year warranty from the date the order is delivered, covering any defects in the materials or manufacturing.

All our jewelry comes with a 2-year warranty from the delivery date of the order.
The warranty covers any defects in materials and/or workmanship.
The warranty does not cover damage caused by use or wear. New gold plating is not covered by the warranty; however, if a piece needs to be replated, we only charge for the raw materials and provide the service.
To keep your jewelry in perfect condition, consult our Care Guide.

To make use of the warranty or request a quote, contact our Customer Support team, who will be happy to help!

Of course, we want your pieces to shine forever!
You can send us your jewellery at any time to be restored, repaired, or given a new gold or rhodium plating.
If it is not covered by the warranty, our team will send you a quote for the repair.

All Mesh jewelry has been treated with an innovative technique that helps prevent loss of color and shine. However, it is important to follow some care recommendations.

Although the products can come into contact with water, we always recommend removing your jewelry before sleeping, showering, or exercising.

Exposure to certain chemicals or environments can compromise the integrity of the products. These include, but are not limited to: perspiration, perfumes and colognes, cleaning products, chlorine, salt water, silver polish, etc.

See our Care Guide for more information.

We designed our jewelry to be a timeless investment. Caring for your jewelry can help preserve its beauty, shine, and lifespan.

Preserve the beauty and shine of your jewelry with these easy and useful tips:

• Avoid contact with chemical or abrasive products.
• Remove your jewelry while showering and avoid contact with chlorine, sand, and salt water.
• Do not wear your jewelry while exercising to prevent exposure to perspiration and physical damage.
• Remove your jewelry before sleeping to avoid accidental damage.
• Store your jewelry in a cool, dry place. Avoid extreme temperatures and direct sunlight.

You should keep your jewelry away from direct sunlight and heat sources, ideally in a jewelry box. You should never store your jewelry in the bathroom or in damp places.

Please note that MESH boxes are not designed for storing jewelry over long periods, are not vacuum-sealed storage boxes, and their color may change when not used.

We cannot guarantee that the gold plating on our products will last forever. Gold-plated jewelry is, by nature, more delicate and susceptible to fading over time. How long the original condition lasts depends on various factors, such as the use of chemicals on the skin, perspiration, and even the individual pH of the skin.
For this reason, it is particularly important to ensure proper care of gold-plated jewelry.

Yes! Our stores are located in our hometown, Porto. Find all the information here.
We also have a network of distributors in other locations and countries.

If you are a distributor or have your own store and would like to sell Mesh jewelry, please fill out this B2B Form.
We will review your request and get in touch with you as soon as possible!

Send us an email with all the information at info@meshlabel.com

Send an email to info@meshlabel.com or a WhatsApp message to 914 301 111.

You can also fill out the form below!