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At Mesh, we strive to always offer our customers high-quality products. All our products are carefully inspected before being shipped and come with a 2-year warranty.
More information here.
You can exchange or return your order within 30 days of delivery. Products must be in the condition in which they were delivered and in their original packaging.
Personalized items, gift cards, gift wrapping, and delivery fees are non-refundable. Carefully check your order and delivery details before completing your purchase.
To make a return, simply email store@meshlabel.com. Our customer support team will be happy to help.
The shipping method is selected at checkout, where the available rates and carrier information are displayed. Shipping is free on orders over €100.
If you would like to receive your order within 24 business hours, you can choose the express service when available. The rates are displayed at checkout.
Occasionally, shipments to countries outside the European Union may incur additional duties and taxes, which will be the customer's responsibility.
When Free Shipping promotions are active, the amount is updated directly at checkout.
During promotional periods and periods of higher order volume, order processing and shipping may take longer. Thank you for your understanding.
Mesh pieces are precious jewelry, carefully handcrafted in 925 sterling silver with a precious-metal plating, which can last for many years with proper care.
Rhodium is a precious metal from the platinum family, known for its high durability, shine, and corrosion resistance. All Mesh silver-colored jewelry is rhodium-plated, giving it a long-lasting, bright white finish and protecting the 925 sterling silver from oxidation and tarnishing. Our gold-colored jewelry is made of silver with 18K gold plating and requires some care to preserve its original quality. Here are some tips to keep your jewelry shining over time.
Avoid contact with water and chemicals
Continuous exposure to water can damage your jewelry, so we recommend taking it off before sleeping, showering, swimming, or exercising.
Chemicals such as perfumes, lotions, cleaning products, and chlorine can damage your jewelry, so we recommend not wearing your Mesh pieces when in contact with these substances.
Clean your jewelry regularly
It is important to clean rhodium-plated jewelry regularly to preserve its shine and properties. Use a jewelry-cleaning cloth to gently polish the pieces and remove dirt, dust, and stains.
Store your pieces properly
Store your jewelry in a cool, dry place away from direct sunlight. We recommend using a jewelry box with a soft interior and keeping the pieces separate from one another to prevent scratches and tangles in threads and chains.
Professional maintenance
We recommend having your pieces professionally maintained periodically for detailed cleaning and replating. At Mesh, we offer a restoration service, either at our stores or by sending the pieces directly to our workshop.
If you need help, contact our customer support team at info@meshlabel.com.