Customer Support

If you prefer to speak directly with a member of our Customer Service, you can contact us by email, Whatsaap or using our message box.

How can we help?



How do I use a promotional code?

In the purchase process, starting the checkout, you will find a field to enter the Discount Code.
Simply enter the offer code, click "Validate" and it will automatically be applied to your cart.

What payment methods can I use?
  • We accept several different payment methods, which may vary depending on your destination country. Among the most common are:

    Debit or credit card (Visa, Mastercard and American Express)
    Apple Pay

    Google Pay

For Portugal we also provide payments in MBWay and Multibanco Reference .

* Once a payment is completed, we are no longer able to change the payment method used.

Can I modify my order after it has been completed?

When an order is finalized in the online store, its preparation begins and we cannot guarantee that order changes will be processed in time.
However, you can always contact our Customer Support team, who will do their best to help with your request.

Can I change the delivery address of my order?

You can always contact Customer Support, who will do their best to help you change what you need. Please note that the average processing time for our orders is 24 hours and we cannot guarantee that these changes will be made in time.

Once the order has been shipped, no changes can be made.
Once dispatched, you will receive an email from the carrier to track your order. In that email you can find options to modify the delivery address or other aspect related to the shipment.

Can I cancel my order?

Once shipped, orders cannot be cancelled. Once an order is finalized, the preparation process begins and we cannot guarantee that the cancellation request will be processed in time. Anyway, you can always contact the customer support team who will do everything possible to help you!

Shipping, Exchanges and Returns

We use independent transport companies to ship our orders. You will have to select the most suitable option for you during checkout.

What countries do you ship to?

We ship worldwide.
If your country is not on the list available at checkout, contact our Customer Support team, who will be happy to help you.

How long do orders take to arrive?

All orders, except for custom pieces, are processed within 48 working hours after order confirmation date. This preparation time may vary in times of higher volume of orders such as Black Friday, Christmas, etc.

Customizable jewellery has a specific and longer preparation time, which you can see at the time of purchase.

Shipping to Portugal and Spain normally takes 1 - 2 business days.
Shipping to other countries varies according to the selected transport method.

Do I have to pay any extra fees or taxes?

Shipments to countries outside the European Union may be subject to additional customs fees and taxes.
In all cases, these costs will be paid by the customer and managed with the respective customs authority. Mesh is responsible for all the necessary documentation to guarantee customs clearance.

How can I track my order?

When orders are shipped, you will receive an email with all the information necessary to track your order - Carrier and tracking number.
If you have any questions or need more information about your orders, please contact our Customer Support team.

If your order is delayed or has been delivered to a pickup point, contact the carrier directly to receive faster and more direct information about your order.

If your order was sent by CTT outside Portugal, it will be delivered by the official post office in that country. You can find out more information regarding delivery dates, collection points and others directly on the website of these entities, with the shipping number provided by CTT.

If any information has not been updated, check again after 24 hours to give the carrier time to speed up transport and update the computer systems.

How can I return my order?

You must contact our customer support to start the return process.
Send us the order number and the items you want to return or exchange.
Once received and verified, if they are in perfect condition, we will refund the amount using the same payment method.

Consult our return conditions.

What is your Return Policy?

All our orders have 30 days to be returned, it is essential that the returned products are in their original condition, without signs of use. If any product shows signs of use, the return will not be accepted. Personalized items are non-refundable.

It is your responsibility to provide adequate packaging to ensure that the products are not damaged in transit. If you are having difficulty finding suitable packaging, we suggest using the original boxes and envelope. Items received in poor condition will not be refunded.

Products purchased during sales or on sale will be refunded according to the campaign value.

If you are returning items of considerable value, we suggest opting for a registered service.

Can I return personalized products?

Personalized items are engraved and created especially for you and cannot be returned or exchanged unless they have a manufacturing defect.

To which address should I send the products to be returned?

Return processes should always begin by sending an email to
After confirmation from us, you must send the package to:

MESH - Returns
Travessa do Carregal 125
4420-062 Gondomar


Can the price of an item change?

Yes. The price of an item may vary depending on the currency or country, if it is subject to promotions or discounts.
We reserve the right to modify prices at any time, without prior notice, always guaranteeing the price in effect at the time of order confirmation.
Mesh is not obliged to financially compensate its customers after finalizing the purchase.

How do I know the size of my rings?

You can find the ideal size for you by consulting our Size Guide , or on the product page by clicking on the "Size Guide" section.

What material are your products made of?

With any exceptions detailed in the product descriptions, all of our jewellery is made from recycled Sterling Silver, plated with 18K gold or rhodium. No parts contain nickel.

Where are your products produced?

All Mesh jewellery is designed and handcrafted locally in Porto, Portugal.

Quality and Warranty

How do you ensure the quality of your products?

One of Mesh's fundamental pillars is the commitment to quality. All our jewellery is handcrafted using disruptive technology, offering an exceptional finish with high quality standards.

We are present at every stage of production, from design, manufacturing and finishing, subjecting all materials to strict quality and selection controls.

All of our jewelry comes with a 2-year warranty from the date of delivery of the order, which covers any defect in materials or workmanship.

Do you offer warranty on your products?

All our jewellery has a 2-year warranty from the delivery date of the order.
The warranty covers any defect in materials and/or workmanship.
The warranty does not cover insurance against damage caused by wear and tear. New gold platings are not covered by warranty, however if needed we only charge for the gold and offer the plating service.
To keep your jewellery in perfect condition, check our Care Guide .

To benefit from the guarantee, contact our Customer Support team, who will be happy to help you!

Do you offer assistance for old jewellery?

Of course, we want your pieces to shine forever!
You can send us your jewellery at any time to be restored, repaired or re-plated with gold or rhodium.
If it is not covered by the warranty, our team will send you a quote for the repair.

Care and Recommendations

Can I shower with my jewellery on?

All Mesh jewellery has been treated with an innovative technique that helps prevent loss of color and shine. However, it is important to follow some maintenance suggestions.

Although the products may come into contact with water, we always recommend that you remove your jewellery before going to bed, showering or doing physical activity.

Exposure to certain chemicals or environments can compromise product integrity. These include (but are not limited to): prespiration, perfumes and colognes, cleaning products, chlorine, salt water, silver cleaners, etc.

See our Care Guide for more information.

How should I take care of my jewellery?

We think of our jewellery as a timeless investment. Taking care of your jewellery can help maintain its splendour, shine and lifetime.

Preserve the beauty and shine of your jewellery with these easy and useful tips:

Avoid contact with chemicals or abrasives.

Remove your jewellery while showering and avoid contact with chlorine, sand and salt water.

Do not wear your jewellery while doing physical activity, to avoid perspiration and physical damage.

Remove your jewellery before sleep, preventing accidental damage.

Store your jewellery in a cool, dry place. Avoid extreme temperatures and direct sunlight.

How should I preserve my jewellery?

You should keep your jewellery away from direct sunlight and heat sources, ideally in a jewellery box. Under no circumstances should you store your jewellery in the bathroom or in damp places.

Please note that Mesh boxes were not designed to store jewellery for a long period of time, they are not vacuum containers and the color may change due to lack of use.

How long does the gold plating lasts?

We cannot guarantee that the gold plating of our products will last forever. Gold-plated jewellery is, by nature, more fragile and susceptible to fading over time. The duration of the original conditions depends on several factors, such as the use of chemicals on the skin, perspiration and even the individual pH of the skin.
For this reason, it is particularly important to ensure proper care for gold plated jewellery.


Do you have physical stores?

Yes! Our stores are located in our hometown, Porto, find all the information here.
We also have a network of distributors in other locations and countries.

I want to resell or distribute MESH, who should I contact?

If you are a distributor or have your own store and want to sell Mesh jewellery, please fill in this B2B Form.
We will review your request and get back to you as soon as possible!

How do I contact MESH for a collaboration?

Send us an email with all the information to

What is the Customer Support contact?

Send an email to or a WhatsApp message to 914 301 111.


Do you have a question about an order, or something else?