Timeless Design, Endless care.

MESH WARRANTY

We want to provide our customers with a personalized and excellent shopping experience. All of our products are carefully checked before being shipped, but we understand that some issues may arise. That's why we offer a 2-year warranty on all of our products.

The MESH warranty covers any defects that may arise from manufacturing problems, broken parts or broken chains. The warranty does not cover obvious damage caused by misuse, lost objects, damage and scratches resulting from normal use of the parts or inadequate storage and products subjected to modifications by third parties.

Due to the nature of the materials in question, we cannot guarantee that the plating of MESH jewelry will last forever. Gold-plated pieces are fragile and volatile and may lose their color over time. The speed at which this happens depends on factors beyond MESH's control, such as the pH of the skin, perspiration, contact with chemicals, etc. MESH jewelry is coated with an 18K gold plating, 1 micron thick, under a special anti-tarnish varnish treatment. This gold plating is covered by a 2-year warranty.

To combat this normal wear and tear of parts, we created the JEWELRY REVIVAL PROGRAM which promotes the sustainable and prolonged use of your jewelry, beyond two years. It is always possible to give your jewelry a new gold bath, regardless of its oxidation state. The baths are given in our workshop, where We will only charge the value of the raw material and offer the service. After payment, we will transmit a VOUCHER for the same amount.

Find out more about our JEWELRY REVIVAL program below. If you have any questions regarding the warranty or need to repair your jewelry, please contact us via Email info@meshlabel.com or Whatsapp (+351) 914 301 111.